CAA has established and certified its organisational quality management system. This system shall follow the requirements of ISO 9001:2008 Standard, and shall serve the CAA for a more effective and efficient implementation of the working processes. CAA identifies and describes the working processes, implements them, records their results and measures the implementation in comparison with planning and objectives. CAA has been awarded the certificate ISO 9001:2008 by Bureau Veritas, in April, 2013.
It is the policy of the Civil Aviation Authority of the Republic of Kosovo (CAA) to establish, implement and maintain a quality management system within the organization, which will ensure the full realization of the duties of the CAA, in order to guarantee a secure and competitive civil aviation environment in the Republic of Kosovo.
For us, the users of our services are very important, therefore, we strive to offer the highest quality services, measuring their satisfaction by continually improving the effectiveness and efficiency of our work, monitoring our performance against the set targets and promote involvement of workers in all work processes.
It is the responsibility of management and each employee of the CAA to comply at all times with the applicable legislation and documented work procedures described in the quality manual and other related documents.