CAA has established and certified its organisational quality management system. This system shall follow the requirements of ISO 9001:2008 Standard, and shall serve the CAA for a more effective and efficient implementation of the working processes. CAA identifies and describes the working processes, implements them, records their results and measures the implementation in comparison with planning and objectives. CAA has been awarded the certificate ISO 9001:2008 by Bureau Veritas, in April, 2013.

Quality policy

It is the policy of Civil Aviation Authority of the Republic of Kosovo (CAA) to establish, implement and maintain the quality management system within the organisation, to ensure the full implementation of CAA tasks, in order to guarantee a safe and competitive environment in civil aviation in the Republic of Kosovo.

Our users are very important to us, therefore, we seek to provide high quality service, measuring users satisfaction, and improving continuously the efficacy and efficiency of our work, measuring our performance against our objectives and by promoting the involvement of employees in all working processes.

It is the obligation of the management and all employees in the CAA to comply with the applicable legislation and documented work procedures, described in the Quality Manual and related documents.